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Question:
1
Which
types of HP Services contracts are available to your customers? (Select two.)
A.
Adjustable
B.
Transactional
C.
Standard
D.
Durational
E.
Custom
Answer:
BD
Question:
2
Which
two business initiatives indicate that a potential customer is ready for a
conversation about Deploy? (Select two.)
A.
They need to increase security for sensitive data.
B.
They need IT resources focused on innovation.
C.
They need to get reports about their IT performance environment.
D.
They need to shift the IT focus/time from deployment tasks to core business
activities.
E.
They need to standardize IT implementations (global/multi-national,
multi-location).
Answer:
AB
Question:
3
A
customer states that the standard base warranty is sufficient. How should you
respond?
A.
The standard base warranty only lasts 30 days. You might as well start by
buying services to provide greater protection lor your devices.
B.
With a base warranty, you cannot choose the service level or the repair method.
Can you afford to wait if repairs are needed? What happens after the base
warranty expires?
C.
The price difference between services and hardware is so little. Does it make
sense to only count on the standard base warranty?
D.
80% of customers who start with the standard base warranty will pay for
enhanced service coverage before the standard warranty expires.
Answer:
A
What
protects the customer against manufacturing defects, but has limited support
coverage, service level, and duration, and the customer has no option for the
repair SLA and method?
A.
Defective Media Retention
B.
HP base warranty
C.
HP Services offerings within the Deploy stage
D.
Offsite Repair
Answer:
A
Question:
5
Your
customer Just hired 2.000 employees and needs 2.000 notebooks. Unfortunately,
their IT staff is busy with several IT infrastructure projects. Which services
would you offer this customer to deploy and ensure devices are ready on their
employees' first day?
A.
Configuration and Installation Services
B.
Data Migration Services
C.
Priority Services and Configuration Services
D.
Next Business Day Onsite
Answer:
C
Question:
6
Which
HP Services benefits should you share with a customer who insists that they can
repair devices themselves? (Select three.)
A.
HP Services removes the burden on your IT team so they can focus on the core
business tasks.
B.
HP Services allows you to avoid unexpected costs after the base warranty
expires.
C.
HP products are less likely to need repairs if HP professionals are monitoring
them.
D.
Replacement of HP products costs less if customers only use HP devices.
E.
HP Services makes it so you do not have to worry about access to spare parts.
Answer:
BDE
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